How can we help?

From your account, in two clicks, at any time. No phone call and no retention process. Your membership runs to the end of the period you've paid for and you keep member pricing until then.

In your members portal, go to Membership and choose Cancel membership.

Choose Forgot password? on the log in page and enter your email address. We'll send you a reset link within a few minutes. Check your spam folder if you don't see it.

You can also log in with an emailed link instead of a password.

Payments can fail because of insufficient funds, an expired card or a bank security block. Update your payment method in your members portal, or check with your bank. If it keeps happening, contact support.

Try the email address you used when you joined. If you still can't find it, contact our support team and we'll help you get back in.

We contact winners directly by email and phone, and announce winners on our website and social channels. Keep your contact details up to date in your members portal.

Yes. Log in to your members portal and open your profile. You can change your name, email, phone number and payment method there.

No. Anyone can shop RS Markets and RS Meals and check out as a guest at the public price. A membership gets you the member price on every line, deeper partner network access and cheaper delivery.

Every product shows two prices: the public price anyone pays, and the member price. Members pay the member price on every line, not on a selected list of specials. Both prices appear on your receipt.

Refresh the page, or log out and back in. Changes can take a few minutes to show. If it still looks wrong, contact support.

Choose Unsubscribe at the bottom of any marketing email, or update your notification settings in your members portal. You'll still get emails about your account and orders.

No. Membership buys savings, products and services. Entries into a promotion are earned by making a qualifying purchase, they apply only to that promotion, and they expire when it closes. A new qualifying purchase is needed each time, and eligibility varies by state.

In your members portal under My entries. Entries are listed by promotion, with their entry numbers. Each set of entries applies only to its promotion and expires when that promotion closes.

Yes. In My entries, filter by promotion to see the entries you earned for it. Closed promotions are shown for your records only.

Live draws are streamed on our Instagram and Facebook. Follow us to be told when a draw is about to start. Past draws are on our website.

Each promotion has its own terms, including who can enter. Generally you need to be an Australian resident aged 18 or over. Eligibility varies by state, so check the promotion's terms.

Most promotions run Australia wide, but eligibility varies by state and territory. Each promotion's terms say where it's open.

On our Winners page, and on our social channels.